Good to know.

Typical photo turnaround is 24–48 hours after the shoot. Larger, video-heavy or more complex media packages may require additional time, and any exception will be communicated clearly.

Yes. Enhancements are optional. Choose the package that fits your listing, then add aerial imagery, twilight images or virtual staging only when they add value to the presentation.

Drone coverage depends on weather, airspace authorization, site conditions and applicable flight restrictions. Availability is confirmed for each property.

Standard appointments are confirmed immediately after secure Stripe payment succeeds. Concierge scheduling requests remain unconfirmed until Vantage approves a time and the required payment is completed.

Standard reservations are paid securely through Stripe during booking. For concierge requests, Vantage first confirms an appointment time and then sends a secure payment link. Pricing and selected enhancements are shown before checkout.

You can reschedule without a fee when you request the change at least 24 hours before the confirmed start time, subject to appointment availability. If you cancel at least 24 hours ahead, you receive a full refund; with less than 24 hours' notice, the refund is 50%. Client no-shows or failure to provide access are not refunded, subject to the exceptions and applicable law explained in our Booking & Cancellation Policy. Refunds are processed separately from appointment cancellation.

Yes. A well-prepared occupied property can photograph beautifully. Use the preparation guide to reduce visible clutter and make the space ready before arrival.

Vantage Estate Media serves Naples, Bonita Springs, Marco Island, Fort Myers and surrounding Southwest Florida communities. Travel outside the primary service area can be discussed for the right project.